Tag Archives: community management

Eek! We have a Community Team!

For those of you that want to know what we’re all about
This is 10% luck, 20% skill
15% concentrated power of will
5% pleasure, 50% pain
And a 100% pure hardcore #hustlesesh baby!

Today I’m passing on the torch to the stunning Farhana Rahman, our new social media / community intern, but not without saying a few parting words. ;) I’ll leave her to fully introduce herself in a moment, but just to give a sneak peek there will be a lot more content on the Producteev blog.

“The pivot is arguably the most important part of a startup.”

Well, in this case, it was the most important aspect of my internship. I was primarily brought on for content creation, but Ilan and Judi recognized my talent at evangelizing our app, and thanks to them I was able to pivot and run with this in hopes of getting even more market recognition for our brand. I quickly started hustling and evangelizing Producteev to every living soul around me! Even your mother – is she liking Producteev, btw? ;)

I learned how to pitch our product in a casual conversation and give sales presentations (thanks Made to Stick!) This even eventually helped me turn a “no” hiring decision from Producteev into a “We’re sold! Let’s try out your crazy marketing plan and hire you again” (more on that in a future blog post).

I’ve done everything from co-founding a new meetup group for techies to helping with copy for our web redesign to going out and attending networking events almost every night, promoting our app like crazy (and having fun while at it!)

I’ve had 7 internships so far and I never get tired of them. In fact, I highly recommend them as they’re a great learning experience. When else do you get your own personal mentor for free?!

And because this time I was working from an office as Judi’s (Producteev’s community manager) apprentice – who was already ingrained within the world of social media and community management – I got access to a wealth of information. I thought I knew all there was to know about social media before starting at Producteev, but to my surprise there was still much to learn. More importantly though, I got to make amazing connections (and eat lunch at Googleplex East) through Judi’s network. I’ve lived the startup life nonstop for the past year, with humble beginnings at Social Bicycles. Working out of an established startup’s offices every day of the week, however, allowed me to bounce ideas off Judi and get invited to impromptu outings – the best part of my job.

As of today, I’m embracing a new role as a Community Developer and heading up a new, stealth project codenamed Krazy Kangaroo. If you’re a student (or one at heart) and would like to get a taste of the life mentioned above or be involved in helping a startup expand, you can do just that by working with me! Apply here: Krazy Kangaroo

This summer’s internship has been the most exhilarating, challenging, and awesome experience I’ve ever had… and now it’s your turn, Farhana :)


Hi! My name is Farhana, and I am the new interning Social Media Manager!

I was born and raised in New York, was a writing prodigy, and was quite the social butterfly growing up. I now enjoy all things tech and all people tech! What cooler way to combine these elements than a career in social media?

Prior to joining Producteev, I have held positions that were always journalistic, writing intensive, or social media-centric. It’s difficult to describe the rush I get out of typing a storm on my keyboard. I’ve yet to type till smoke comes out of it though.

When not on social media platforms at work, you would find me engaging my wonderful like-minded buddies on Twitter. I have a reputation for being an ‘ego-booster,’ am adored for my self-depreciating humor, as well as my zany content on Twitter. I also work pretty hard to maintain a decent Klout score - my goal is 84.

Don’t be shy to drop me a line, and let me know how I may assist with your experience using Producteev!

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Producteev Hits the Sweet Spot With a Bajillion Tasks – @rhogroupee

“I’ve fallen in love with Producteev and keep it open on a Firefox tab all day. It really hit the sweet spot and helps me stay on top of a bajillion tasks” – Rosemary O’Neill, President, community manager, movie nut, & mom of three.

fave features:

  • calendar view
  • sorting by labels
  • reminder notifications

key benefits:

  • daily organization
  • less mental energy to do more work

Rosemary O’Neill, president of Social Strata, manages work, family and side projects in Producteev.

She came across Producteev by googling for apps to help her get things done. Five task managers were tested before she finally settled. The O’Neill party of 5 has now been using Producteev for six weeks and has decided that it is the productivity tool for them.

“I am all in!” Rosemary shares, “The most important thing about Producteev is being able to switch between the list view and calendar view. This helps me organize my tasks on any given day.”

Separate workspaces are also used, which are categorized into her day-to-day activities (both work and family), and special projects. It’s actually pretty smart so that her calendar – with daily responsibilities – can be in one place.

Context labels make the to-do list more manageable. As community manager of Social Strata, Rosemary is in charge of social media and customer support/relations. This spectrum of duties is entered using the web app. “I kinda appreciate being nagged when it’s time for me to do a blog update,” she reveals.

As far as her workflow and completing to-dos are concerned, Rosemary sets deadlines using the SCHEDULE IT feature. Any unscheduled tasks are then addressed by priority.

Rather than heavy processing of tasks (Covey method etc.), she finds this method simpler and easier to work with. In effect, Rosemary spends less time thinking about what it is she has to do and more time checking off the many items on her list. Producteev’s filters help do some of the task processing work for her, and the sort by feature has been a real lifesaver.

In addition, she and her husband, Ted, make the most of their Seattle commute by dropping tasks into the Producteev iphone app. “It’s mentally freeing for me to be able to pop tasks right in there.”

Finally, to manage her hectic schedule as a busy mom, Rosemary reminds herself to do school-related tasks for her three young children on Producteev. “I can remember to bring cupcakes on Thursday,” for instance, “and I like that Producteev emails me the day before with a reminder!”

Learn more about views and sorting and see a similar use case .

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Managing a deadline-driven editorial calendar

Team Spotlight: Judi Huck — community manager, bug smasher, super hero

fave features:

  • notifications
  • calendar view

key benefits:

  • monthly planning
  • remote access
  • centralized location

Producteev is the glue of managing our online community. We use the online collaboration tool to coordinate our social media efforts, involving the administration of the editorial calendar, and to make sense of our compendium of platforms — primarily the blog, Facebook fanpage, and twitter account. The solution is ideal for handling various post frequencies (the blog target is 3-5 posts a week). Recurring tasks, such as monthly newsletters, can also be handled smoothly.

At the start of each month, the marketing team meets to discuss topics to be shared with the community, including micro-communities like 3rd party developers and other segmented audiences. All ideas are collected on Producteev, entered and organized using priority, labels and notes. To assist visually, we color-coded labels according to several factors including location.

Getting Things Done
Tasks that require writing, or producing content, are managed using the helpful notifications system. We select both email and IM notifications, depending on the situation, and set reminders anywhere from 5 minutes to 2 days prior to a deadline. Scheduling is also made easier with google calendar sync, which is available for individual or multiple to-dos and can be activated in a single click. SMS notifications are made possible by gcal sync, offering yet another way to stay on top of firm deadlines and ensuring that each day and each week follows the monthly schedule.

In addition, assignments can be tracked outside of Producteev’s web application. Drafts requiring revision can be emailed to task@producteev.com and instantly assigned to other team members. Upon completion of a certain article, for example, items can also be recorded as “done” simply by replying to an email or IM notification. From time to time, we retrieve information and pull our to-do list using natural language. For added benefit, unlimited email addresses can be connected to workspaces. Currently, we incorporate the workflow of 3 accounts, including a shared inbox.

Naturally, the need to quickly change dates and preserve oversight is important. For instance, a majority of the announcements made on the blog are product updates, which are subject to change. When development deadlines move around, it’s hugely convenient to drag and drop events in Producteev’s calendar view. “Non-planned” tasks, or tasks without deadlines, can be dragged and dropped as well, and any new ideas are recorded as they arise for later sorting on the calendar.

Switch between viewing by month or week in one click.


The Power of Review
Weekly digests further instill productive habits. Sent via email, the list of active tasks and projects help with getting the week in order and meeting goals.

When logging on, to-dos can be sorted by certain criteria. Other than sorting by deadline, sorting by label is handy and provides a categorized glimpse of more than one social media platform.

Finally, any stats on social media activity are added as attachments for later use during quarterly assessments. Virtually all file types are accepted, and these measurements provide key insight into overall campaign effectiveness. Producteev really serves its purpose as an interactive, centralized application for the high volume of simultaneous, ongoing responsibilities with developing online community.

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